Processing, Production & ShippingMost orders are processed the same day but depending on demand may take up to 1 - 2 days. Once your order is processed it is then sent to production. Please review the charts below for average production and shipping times.
2 - 7 business days
10 - 15 business days
10 - 30 business days
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7 – 12 business days.
Items are produced by several vendors and shipped directly from their facilities. For this reason, some of your products may arrive separately.
Ship within 3 days of order receipt.
Allow 7-10 business days for delivery in coastal United States.
Allow 14-21 business days for International Sales.
Countries We Ship To
We currently, we ship to the following countries.
Over the next several months, our shipping platform will expand to include many more
- New Zealand
- England / United Kingdom
- Hong Kong
- South Africa
- Czech Republic
Canellations, Refunds and Exchanges
It is possible to cancel and order that has not yet been shipped, however, we are unable to cancel an order once the item has been shipped.
Nadine Kerastas products are made to order. Refunds and exchanges will only be provided for defective merchandise, otherwise, all sales are final.