1Why don't you ship to my country?

Currently, we ship to the following countries.

United States
New Zealand
England / United Kingdom
South Africa
Hong Kong
Czech Republic

Over the next several months, our shipping platform will expand to include many more.

If you are interested in buying personal Nadine Kerastas gear and your country is not on the list please contact us orders@nadinekerastas.vip to inquire about getting your country added.

2Where is my order?
Refer to our shipping page for processing, production and shipping times.
3What is the cancellation, refund and exchange policy?

It is possible to cancel and order that has not yet been shipped, however, we are unable to cancel an order once the item has been shipped.

Nadine Kerastas products are made to order. Refunds and exchanges will only be provided for defective merchandise, otherwise, all sales are final.

When ordering shirts please make sure you view the size guide and order accordingly.

4I purchased a calendar but it has not arrived.

The 2020 Nadine Kerastas calendars are currently in production and are expected to be completed and shipped out on November 28, 2019.

Shipping Info
Allow 7-10 business days for delivery in the coastal United States.
Allow 14-21 business days for International Sales.

If for any reason there is a delay on the projected ship date you will be notified.

5Can I change/edit my order once it's been placed?

Contact us ASAP at orders@nadinekerastas.vip with your name, order number and email address you used when you placed the order. If a change, edit or cancellation is possible, we will attempt to do everything in our power to make it happen.

Once an order is sent to production, the order can no longer be canceled, changed or edited in any way (this includes mailing address.)

No cancelations nor address changes are possible during the holiday season.

6Who do you ship with?

Each of our print vendors partner with different shipping carriers.

Based on the item(s) ordered and the location our print vendors will choose which shipping carrier is best for your order.

Some of the shipping carriers used are:

  • UPS
  • USPS
  • Asendia
  • DHL
  • RR Donnelley IPA Service
  • FedEx
  • Royal Mail
  • Australia Post

7Is there nudity in the calendars?
No, the calendar does not contain nudity. As a matter of fact, none of our products contain nudity.
8Only one of my items purchased arrived.
Items are produced by several vendors and shipped directly from their facilities. For this reason, some of your products may arrive separately.